Privacy Policy

LoanGate (“LoanGate,” “we,” “us,” or “our”) provides a lead-qualification platform for mortgage lenders. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. It applies to our website, the officer dashboard, and the conversational agent (“Sofía”) that interacts with prospective borrowers over chat and phone.

• Information you provide. Contact details (name, phone number, email), and the responses you share with our agent during a qualification conversation, such as loan purpose, timeline, and general financial readiness.
• Conversation data. Transcripts, call recordings where permitted, and the qualification outcome (red / yellow / green tier) generated from the conversation.
• Lender account data. For loan officers and desk owners, account credentials, organization membership, and configuration settings.
• Technical data. Log data, device and browser information, and approximate location derived from IP address.

• To qualify and route leads to the appropriate loan officer.
• To operate, maintain, and improve the platform and the conversational agent.
• To communicate with you about your inquiry, including scheduling and follow-up.
• To meet legal, regulatory, and compliance obligations applicable to lending.

We contact prospective borrowers only where there is a lawful basis to do so, including prior consent where required by applicable law (such as the TCPA for calls and text messages). You may opt out of further contact at any time by telling our agent, replying to stop, or contacting us using the details below. Honoring a do-not-contact request suppresses further outreach.

We share personal information with the mortgage lender you engaged with, and with service providers that operate the platform on our behalf (for example, hosting, telephony, and email delivery) under contractual confidentiality obligations. We do not sell personal information. We may disclose information when required by law or to protect our rights and the safety of others.

We retain personal information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, and to withdraw consent. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

The platform is intended for adults seeking mortgage financing and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated as required by law.

Questions about this Privacy Policy or our data practices can be directed to privacy@loangate.example.